SHIPPING POLICY

Order Processing Time

All orders are processed within 1–3 business days, including Priority orders.

Once your order ships, you’ll receive a shipping confirmation email with your tracking information.

Orders are shipped Monday through Friday, excluding holidays.

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U.S. Shipping Transit Time

Standard U.S. Shipping: 6–10 business days

Most customers receive their order within 7–10 business days after shipment.
Please note that delivery times may vary slightly due to carrier delays or peak shipping seasons.

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Order Tracking

Once your order ships, you’ll receive a tracking link via email (and SMS if selected at checkout).

You can also check your order status at any time using our tracking page:
👉 https://thermacase.co/apps/17TRACK

Please allow 24–48 hours after shipment for tracking to begin updating.
During busy periods, tracking activation may take up to 72 hours depending on carrier scan times.

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Customs, Duties & Import Fees

ThermaCase covers all customs duties, import taxes, and related fees.

You will never be charged additional fees upon delivery.

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Questions or Support

If you have any questions about your order or shipping status, contact us at:
📧 support@thermacase.co