Refund Policy

RETURN, REFUND & WARRANTY POLICY

At ThermaCase, we want you to feel confident in your purchase. Our policies are designed to be fair, transparent, and protect both you and our business.

Order Changes & Cancellations

Orders can be changed or canceled within 24 hours of being placed.

After 24 hours, your order may already be processing or shipped and cannot be canceled.

To request a change or cancellation, contact us as soon as possible at:
📧 support@thermacase.co

Replacements & Exchanges (30 Days)

If your ThermaCase arrives damaged, defective, or not working, we’ll send a free replacement within 30 days of delivery.

  • Photo or video proof may be required

  • Most defective items do not need to be returned

  • Complimentary replacements are limited to one per order

Returns & Refunds (30-Day Return Window)

If you’re not satisfied with your ThermaCase, you may return it within 30 days of delivery, even if it has been used, as long as the product is fully functional.

Return Requirements

To qualify for a refund, the returned item must:

  • Be fully functional

  • Not be damaged, broken, or unsafe

  • Include all included accessories (if applicable)

All returned items are tested and inspected upon arrival.
Refunds are issued only after inspection confirms the product meets the return requirements.

Restocking Fee (Non-Defective Returns)

A 15% restocking fee applies to all non-defective returns, including:

  • Changed-mind or preference returns

  • Used but functional products

  • Late delivery returns

  • Items with light wear or missing minor packaging

  • Unwanted orders after delivery

This fee covers inspection, testing, cleaning, and repackaging costs.

The restocking fee does not apply to:

  • Defective items

  • Damaged items

  • Incorrect items received

Late Delivery Refunds

If your order arrives later than expected, you may request a refund after returning the product.

Conditions:

  • The item must be returned first

  • The product must be fully functional

  • A 15% restocking fee applies

  • Refunds are issued only after inspection

Refunds are not issued for late deliveries without a returned product.

Return Shipping Costs

ThermaCase covers return shipping only for:

  • Defective items

  • Damaged items

  • Incorrect items received

For all other returns, the customer is responsible for return shipping costs.

Orders Marked as Delivered

If the carrier marks an order as Delivered, the order is considered successfully fulfilled.

Refunds are not issued for:

  • Packages marked delivered but claimed missing

  • Carrier delivery errors after delivery confirmation

  • Delivery timing complaints without a returned product

Missing or misdelivered packages must be handled directly with the carrier.

Used Product Returns

We accept used returns provided:

  • The product is fully functional

  • The item passes inspection

  • The product is not damaged or unsafe

Returns that are damaged or non-functional may receive a partial refund or no refund, depending on condition.

Warranty Coverage (6 Months)

ThermaCase products include a 6-month limited warranty covering manufacturing defects.

The warranty does not cover:

  • Accidental damage

  • Liquid damage

  • Burns, cracks, or physical impact

  • Improper use or misuse

  • Normal wear and tear

Photo or video proof may be required for warranty claims.

How to Start a Return or Warranty Claim

Email support@thermacase.co with:

  • Your order number

  • Your full name

  • A description of the issue

  • Photos or video (if applicable)

Our support team will guide you through the next steps.